Privacy Policy

Introduction

Welcome to https://mercedes-impact-sensor-calibration.collision-talk.com (referred to as “Mercedes Impact Sensor Calibration” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors and users.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website located at https://mercedes-impact-sensor-calibration.collision-talk.com.
Any mobile applications or software services associated with our brand.
Interactive features and tools on our platforms, such as user accounts and forums.
Communications initiated by us, including newsletters, promotional emails, phone calls, and text messages (SMS).

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines our data handling practices for the above-mentioned activities:

Account Creation and Usage: When you sign up for an account on our platform or use our services as an authorized user, we collect your account information, such as username, email address, and password.
Payments and Financial Transactions: We process payment details, including credit card information, billing addresses, and financial records, to facilitate transactions for our products and services.
Purchase History: Data related to your purchases, such as product details, quantities, and transaction dates, is recorded to improve your shopping experience and enable personalized recommendations.
Device and Location Tracking: We may collect mobile device identifiers, IP addresses, and location data (with your consent) to personalize content and optimize our services’ performance.
Feedback and Reviews: User feedback, product reviews, and survey responses are valuable for enhancing our products and services.
Social Media Integration: If you choose to connect your social media accounts with our platform, we may access your public profile information for the purpose of sharing content and improving our community features.
Product Interaction: Details about the products you view, search for, or interact with on our website are tracked to provide tailored recommendations and improve product discovery.

Personal Data Collection

We collect a range of personal data as described below:

Account Information: This includes your name, contact details, user ID, and password-related data.
Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for processing transactions.
Financial Data: We may collect banking information and transaction records to comply with financial regulations and prevent fraudulent activities.
Purchase Information: Product or service-related data, order history, and delivery addresses are recorded for fulfillment and customer support purposes.
Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar codes help us recognize your device for technical support and personalization.
Location Data: With your consent, we access location services to provide relevant local content and optimize navigation on our apps.
Feedback and Reviews: User-generated content, including comments, ratings, and reviews, is collected to improve our platform’s overall user experience.
Social Media Information: When you connect social media accounts, we may receive public data from those platforms, such as your name, profile picture, and connections.
Product Interaction Data: We track product views, clicks, search queries, and add-to-cart events to enhance personalized recommendations and improve the overall shopping experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies for various purposes:

Strictly Necessary Cookies: These ensure basic functions of our website, such as enabling secure log-ins and maintaining user sessions.
Preference Cookies: They remember your preferences, language settings, and display options to provide a personalized experience.
Analytics Cookies: Used by our analytics partners to collect aggregated data about how visitors use our site, including metrics like page views, unique visitors, and bounce rates.

Users can manage their cookie choices through our Cookie Manager, which allows them to control non-essential cookies.

Data Retention and Deletion

We adhere to the following retention and deletion policies:

Legal Requirements: We retain personal data for as long as necessary to comply with legal obligations, resolve disputes, or enforce our terms of service.
Business Needs: Personal data is stored for the duration it takes to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
Anonymization and Deletion: Once the retention period expires, your personal data is either anonymized or securely deleted from our systems.

Security Measures

The security of your personal data is a top priority:

Encryption: We use industry-standard encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process data on our behalf.
Access Controls: Only authorized personnel have access to sensitive data, and they are required to maintain confidentiality.

Children’s Privacy

Mercedes Impact Sensor Calibration does not intentionally collect personal information from children under the age of 18. Our services are directed towards adults, and we encourage parents or legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you have various rights regarding your personal data:

Access: You can request access to the personal data we hold about you, along with information about its use and disclosure.
Rectification: If your data is inaccurate or incomplete, you have the right to request its correction.
Erasure (Right to be Forgotten): In certain jurisdictions, you may request the deletion of your personal data from our systems.
Restriction: You can ask us to restrict the processing of your data in specific circumstances, such as during a dispute or if you object to our legitimate interests.
Data Portability: Upon request, we will provide your personal data in a structured format, allowing for its transfer to another controller.
Objection and Non-Discrimination: You have the right to object to the processing of your data for direct marketing purposes or to claim non-discriminatory treatment.
Filing Appeals/Complaints: You may file a complaint with us or a relevant supervisory authority if you believe your privacy rights have been violated.

To exercise these rights, please contact our privacy team at your earliest convenience.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions regarding this policy, or to exercise your data rights, please reach out to us:

Email: [email protected]
Mail: Privacy Policy Inquiries, Mercedes Impact Sensor Calibration, [Address]